Shipping policy

Send

  • Shipping is free within the Netherlands for orders over € 50.00. For orders up to and including € 50.00, the shipping costs are € 3.90.
  • Return costs are for your own account. Return address is indicated on the packing slip
  • Shipping outside the Netherlands but within Europe costs € 6.90 and shipping costs for returning are for your own account.
  • Orders placed on business days are shipped within 24 hours.
  • You can also pick up an order by appointment at our address: Industrieweg 28a in Zuidwolde (Drenthe).


Conditions for returns

  • Shipping costs for returns are for your own account.
  • Return the item unworn, undamaged, in the original packaging and with attached card.
  • If the products are damaged or need to be washed, the purchase amount will not be refunded.
  • Return within 14 days of receipt of the item.
  • For returns: add the packing slip to the item.


Returns

  • If your order does not meet your expectations or if you have the wrong size, you can return the item. You do that as follows:
  • Send an e-mail to info@b-extra.eu in which you indicate that you want to return the item(s).
  • Send the item back for which you are responsible for the return costs. Tip: provide returns with a track & trace and keep the track & trace code as we are not responsible for sending returns.
  • Your return will be processed within 5 working days after receipt at our warehouse
  • The purchase amount will be transferred to you within 14 days of the day of receipt.

If, after returning, the final order amount falls below € 50.00, the shipping costs of € 3.90 will still be charged. These will then be deducted from the purchase amount.