Refund policy

Refund Policy

It may happen that you want to return an order. Perhaps because you do not like the product or perhaps there is another reason why you would not want the order. Whatever the reason, you have the right to cancel your order up to 14 days after receipt without giving any reason.
After cancellation you have another 14 days to return your product. You will then be credited the full order amount including shipping costs. Only the costs for return from home to the webshop are for your own account. These costs are approximately € 5.00 per package, consult the website of your carrier for the exact rates. If you make use of your right of withdrawal, the product will be returned to the entrepreneur with all accessories supplied and in the original condition and packaging.
To exercise this right, you can use our withdrawal form or contact us via info@b-extra.eu. We will then refund the order amount due within 30 days after registration of your return, provided that the returned product has already been received in good order. If the product or its packaging is damaged, we can pass on this depreciation of the product to you. So treat the product with care and make sure that it is well packaged when returning.